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Friday, November 13 • 9:15am - 10:30am
Concurrent Breakout Session #4: Continuing Evolution of Retail Management

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Continuing Evolution of Retail Management

Presider: Jung Ha-Brookshire, University of Missouri

Factors Influencing Consumers' Intention to Engage in International Online Outshopping: A Comparison of US and Indian Consumers' Outshopping Intention at Chinese e-tailers, Bharath Ramkumar, Byoungho Jin & Wendy Hsiao-Chun Chou The University of North Carolina, Greensboro, USA

How to Reduce Employee Turnover Intention in Retail Environment? Role of Off-the-Job Embeddedness, Stacy Lee and Jung Ha-Brookshire, University of Missouri, USA

Perceived Corporate Hypocrisy: Management Inconsistencies in the U.S. Retail Industry, Saheli Goswami and Dr. Jung Ha-Brookshire, University of Missouri, USA

The Impact of Service Recovery Communication Channel on Perceived Quality of Service Recovery and Consumer Behavior, Na Young Jung, Central Washington University, USA; and Yoo-Kyoung Seock, The University of Georgia, USA




Friday November 13, 2015 9:15am - 10:30am MST
Zia A

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